Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will role model excellent customer service as serve as an ambassador for our business, ensuring our visitors have a first-class experience.
How you will contribute
+ Allocate people resources in your allocated area to manage customer volumes to deliver first-class customer service
+ Ensure that the area constantly meets with health, safety and hygiene standards and our health, safety and environmental policies and lead and manage the safe evacuation of all visitors in the event of an emergency
+ Be the first point of contact in your area to manage and resolve customer concerns/complaints including safeguarding, escalating as necessary and supporting accident and customer complaint investigations
+ Provide training, coaching and feedback to area team members to aid development and performance management, driving a culture of continuous improvement.
+ Manage resources (e.g., stock) to ensure effective service to customers
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ A high degree of interpersonal and customer service skills with the ability to positively interact with all levels of people in a professional and courteous manner and act decisively when required
+ Confident with presenting/demonstrating/public speaking
+ First-level team leadership skills
+ Manage and thrive in pressure situations, particularly associated with large numbers of people
+ Competent organisational skills – able to plan and organise people and tasks effectively.
+ Good numeracy skills
+ Continuously work with a high level of energy and drive at all times
More about this role
+ Die Gehaltseinstufung erfolgt in den Kollektivvertrag für Angestellte in Handelsbetrieben. Bei entsprechender Erfüllung der oben genannten Anforderungen beträgt das Brutto-Einstiegsgehalt für diese Position EUR 38.500,-- pro Jahr, aufgeteilt auf 14 Bezüge in Vollzeit. Eine Bereitschaft zur Überzahlung – abhängig von Ihrer Berufserfahrung und Qualifikation – besteht
What you need to know about this position:
+ Verantwortung und Leitung des Teams und die Durchführung der Vertriebsaktivitäten im Milka Shop Bludenz. Das Team besteht derzeit aus 4 Mitarbeiterinnen. Der Shop betreut im Schnitt ca. 350 Kunden pro Tag und verkauft ein Portfolio von ca 450 SKU aller österreichischen Produkte inklusive diverser Items
What extra ingredients you will bring:
+ Sehr gute Deutschkenntnisse in Wort und Schrift
+ Gute Englischkenntnisse in Wort und Schrift
Education / Certifications:
+ mehrjährige Führungserfahrung im Einzelhandel, vorzugsweise Lebensmitteleinzelhandel
+ Gute EDV-Kenntnisse (MS Office und Kassensystemen)
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .
Relocation Support Available?
Country to country Relocation support available through our Global Mobility Policies
Business Unit Summary
At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like _Cadbury_ , _Milka_ and _Alpen Gold_ chocolates, _Oreo_ , _belVita_ , _LU_ and _Tuc_ biscuits, and _Simorol_ and _Dirol_ gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!